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Questions, comments, or concerns?

 

Please leave us a message and we’ll reach out to you as soon as possible.

Frequently Asked Questions

What happens if my shirt doesn't fit?

Simply contact us within 5 days of receipt and we will replace it with a future shirt, or refund your money (within 5-7 days) and pay for shipping to return the unwanted shirt.

How long does it take to receive my order?

Due to PCA donating HALF the proceeds to the special needs cause, along with giving customers the ability to create their items, all apparel is ordered when the campaign ends. This means your shirt will be mailed out 2-3 weeks after the campaign has ended. We work hard to get your items to you as soon as possible. As soon as your order has been folded and packaged by our amazing crew of workers with special needs, you will receive an email with the tracking information for your order. Thank you for your patience, understanding, and support of the special needs community

Can I customize my order?

At this time, Paper Clouds Apparel is unable to accept customized orders, including shirt color, applying a design to a different shirt type or modifying the size/placement of artwork. We appreciate your understanding.

How do I know what size a shirt really is?

Each product has a link corresponding to a sizing chart to explore specific styles and review dimensions in detail.

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