Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
At Paper Clouds Apparel, Inc., we are committed to providing our customers with quality products. If for any reason you are not satisfied with your purchase, we offer a return policy for misprinted, damaged, or defective items.
Please note that all of our shirts and apparel have a size chart for each item, so it is the customer’s responsibility to review and select the appropriate size before placing an order.
To initiate a return for a misprinted, damaged, or defective item, please contact us within 30 days of receiving the product. You will be required to provide proof of the issue, such as photos of the misprint or damage.
For packages that are lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims that are deemed an error on our part are covered at our expense.
Once we receive your return, we will inspect the item to confirm the issue. If we determine that the issue is due to a misprint, damage, or defect on our end, we will send you a replacement item at no additional cost. If a replacement is not possible, we will issue a refund for the full purchase price of the item.
Please note that all refunds must go through our payment processor and may take up to 7-10 business days to be processed and appear on your account. We do not offer returns or refunds for items that do not fit due to sizing issues, or for any other reason besides misprinting, damage, or defect.
If you have any questions or concerns about our return policy, please contact us at +1 877 475 1917 or orders@papercloudsapparel.com